Innovation CS have a commitment to protecting the privacy of our customers. We want you to know how from this website we will collect, use and disclose the personal data you provide to us.
If at any time you wish for us to delete your personal data from our files, please contact us in writing at the e-mail address below and we will respond promptly.
Innovation CS complies with the E.U. Safe Harbor framework regarding the collection, use, and retention of data from the European Union.
By E-Mail
Collecting Your Data
Innovation CS processes adhere to the Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement.
'Personal data' is any data that can be used to identify you as an individual. Innovation CS collects 'personal data' about you only with your full knowledge in conjunction with:
- A subscription to receive the newsletters and other marketing information.
- A request for information
- A proposal of involvement
- A product purchase
Innovation CS complies fully with the Data Protection Act 1998 and all applicable data protection & privacy legislation. Innovation CS will only process personal data in accordance with the applicable rules and this privacy policy. All personal data you submit will be controlled by Innovation CS.
If you require further information on your rights under the Data Protection Act please contact the Information Commissioner. Further details can be found by visiting ico.org.uk.
Using Your Data
It is Innovation CS's policy that you should know exactly what personal data we collect from you and how we will use it. We collect personal data from you for the purpose of processing your order or enquiry or proposal. We may use your personal data to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:
- Update you as to the status of your order or suggestion or request
- Inform you about changes to your purchase of products
- Ensure that you are properly registered to receive futher information
- We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or assisting with projects. These companies are authorised to use your personal information only as necessary to provide these services to us.
- We post testimonials. We receive permission to post testimonials that include personal data prior to posting.
You should also be aware that we may occasionally provide links from our website to other sites that we think will interest you. If you click on a banner advertisement or any other link, the 'click' will take you off site. Once you leave our website, any information that you may have provided remains with us and is not forwarded to the next site to which you have linked. Personal data that you may choose to provide to a third party Web site linked to the Innovation CS website will be subject to the privacy policy of the operators of the third party website. Innovation CS is not responsible for the use or protection of personal data you disclose to a third party Web site operator, even if reached from a link on our site.
Security and Data Retention
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@innovation-cs.co.uk
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@innovation-cs.co.uk. We will retain and use your information as necessary to comply with our legal obligations, conduct our business operations, resolve disputes, and enforce our agreements.
Cookies
Innovation CS may use cookies to track overall site usage and determine areas users prefer. Cookies also allow us to customise your visit to our Web sites by recognising you when you return. We never use cookies to “see” other data on your computer or determine your e-mail address.
Most browsers accept and maintain cookies by default. Check the Help menu of your browser to learn how to change your cookie preference. You can choose to decline cookies while at our Web site, but this may limit your ability to access certain areas of the Web site.
Alternatively you may wish to visit an independent source of information, www.aboutcookies.org, which contains comprehensive information on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual or network operator for advice.
With or without cookies, our Web sites track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage so that we know what areas of our Web site users prefer and what organizations might have an interest in our offerings. This data is stored in log files and is used for internal business analytics purposes.
Disclosing Your Data
Innovation CS may also transfer personal data to affiliated companies and organisations in other countries. These may be outside the European Economic Area and may not have adequate laws that protect the rights and freedoms of data subjects in relation to the processing of personal data. Where this is done, we shall take necessary steps to adequately protect the information transferred. In addition, we will transfer/share your personal data as required by law, such as to comply with a subpoena, or similar legal process.
It is our policy that you are kept in control of the ways in which we use your personal data for the Additional Purposes. All communications, in whatever medium, that involve the recording of personal data for these additional purposes include a short section that allows you to indicate your preferences with respect to the use of that personal data. You can choose whether or not you wish to receive additional information or promotional offers from us.
Data Collected by Telephone
In the event that you submit your personal details by telephone, web conference, please note that Innovation CS may monitor or record your call for one or more of the following purposes:
- To provide evidence of your order or transaction with us
- To ensure that we comply with relevant regulatory procedures
- To see that quality standards or targets are being met In the interests of national security to prevent or detect crime or to investigate the unauthorised use of a telecommunications system
- To secure the effective operation of our telecommunications system
Additional Information
Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Innovation CS shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.
From time to time, Innovation CS may introduce new products and events to our customers and interested parties that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Innovation CS website, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification.
Contact Preferences
As an Innovation CS customer, we may also use your contact information to inform you of other products or services we think might interest you. However, if you do not wish to be contacted for promotional purposes, you can "opt out" when Innovation CS collects your information. Alternatively, you can update or correct your personal or business information relating to your account by contacting us by e-mail.
Please note that your contact preferences only apply to Innovation CS contacting you for marketing purposes. We may still need to communicate with you regarding our work with you.
Openness
In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on our website 30 days before the changes take effect.
Contact Us for More Information
You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us at info@innovation-cs.co.uk
"The whole team have been professional, consistent and have shown me and my family empathy and care. From day one working with us to make sure we could handle the changes in our living arrangements"
Extension with new bathroom and bedroom
"I felt very comfortable with the whole process and the end result is amazing. I wish I'd done it sooner."
Disabled access wet room
"ICS are true professionals and I'll be using them again for other house alterations. Very high quality of work."
Disabled access ramp
"Steve and his team have done an excellent job completely transforming my bathroom to a high standard."
Disabled wet room
"Very straightforward and a lot less hassle than I thought - all down to the great lads. A pleasure to have around."
Bathroom conversion
"Lovely job. We couldn't be more happy with the quality of work, and everyone we dealt with at Innovation was polite and friendly."
Wet room conversion
See us at work with customers and suppliers
Installing a Wash/Dry Toilet
Watch this short video from one of the main industry suppliers, AKW.
Hear about the benefits from a customer's point of view, and see a member of the ICS team hard at work!